We booked flight which was assumed to depart from Lincoln NE to Raleigh NC on May 12. The flight was canceled 3 times so far, by the time I'm writing this complaint.
- First on May 12, it was canceled because of 2 different reasons that I just don't know which one is correct. One is air traffic issue, and the other one is weather issue. After a lot of hours talking with UA reps, we got another next day flight operated by Delta.
- Went to the airport on May 13, Delta refused to give us seats because it was overbooked, as they said. It was even worst that Delta asked us to contact back to UA. We had no choice. Talked to UA again and after a long long time of talking, we got another flight again with Delta on early May 14.
- We were given confirmation number and we called Delta to get seats assigned, and found out that the flight on May 14 was canceled AGAIN. According to Delta, the reason is that we did not show up for the flight on May 13. This is extremely BAD because Delta refused us right at the airport when we tried to checked in.
- We're now still talking to UA and still do not know what will be happening next, and when we can touch down in Raleigh to attend our son graduation on May 14 at 6PM.
So I think you get the entire picture now and see how bad that UA is. Avoid UA as much as you can.