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Canceled / Delayed / Overbooked
COMPLAINT: Dropped flight - left stranded in newark!

 
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Old May 15, 2016, 9:08 PM
kunkel5250 kunkel5250 is offline
 
Join Date: May 2016
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My family of 3 and I are traveling from Manchester, NH to Nassau, Bahamas on 5/21 and returning on 5/28. I have had these flights booked since 1/21/16. When I went online to look at seats today, I realized my return flight from Nassau, Bahamas to Newark,NJ is just fine, but the flight from Newark, NJ to Manchester, NH has been DROPPED! When I called I was told these were my options:

1) Come back a day early.

2) Pay for a hotel on our own for the night plus figure out transportation on how to get to the hotel and back to the airport. And pay for meals while we have to wait to flights the next day.

3) Get a refund for all of our flights and re-book flights that are 6 days away.

ARE YOU KIDDING ME????

So I finally asked about flying into Boston. I was told they could re-book us and get us into Boston at 11:18pm. Fine. So what are they going to do to compensate us for our inconvenience and the fact that we now have to hire a car service to get us from Boston to our home in NH, over an hour away? The response . . . NOTHING!

Not to mention that instead of being in our home around 11pm, we now will be lucky to be in our home at 1:00am the next day. Not so great when our 10 year old son has a soccer game the next morning at 8:00am.

I am so frustrated with United that I don't see ever booking with them again.

So they cancel my flight and were just planning on leaving us stranded in Newark, NJ. They did not even try to re-book us. And all I ask for is some sort of compensation in the form of upgrading us to first class. Plenty of seats available. I can see it online. Nope. Nothing. Nada. Totally unacceptable customer service.
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