I wish to inform the flying community that I am in the exploratory phase of bringing legal action, in the form of a class action suit, against United Airlines (UA) here in the UK. The suit is based on information acquired via various Freedom of Information (FOI) requests that I have filed with the UK Civil Aviation Authority (CAA) regarding UAs repeated refusal to pay compensation due under EC Regulation 261/2004. The suit is focused specifically on UAs repeated and persistent refusal to deny compensation if part of the total delay took place outside the EU. The CAA disagrees with UAs interpretation on this matter and the CAA has determined that a large number of passengers have had valid compensation claims refused by UA to date. EU case law is also quite clear on this matter and supports the position taken by the CAA on behalf of aggrieved passengers. Despite these efforts, UA continues to refuse compensation based on a self-serving misinterpretation of the law. This is just not right. Therefore, instead of taking my personal claim directly to UK small claims court, I thought it important to raise this issue to a higher level to ensure UA is held fully accountable. If you have had your claim for compensation under EC Regulation 261/2004 refused by United Airlines on the grounds that part of the total delay took place outside the EU and are interested in joining the class action, then please email details of your claim to: [email protected]
and I will get back to you with further details.