I posted my complaint on the official Emirates website last January 2nd and I am still waiting for an answer for customer service.
This is really a shame!!
Here is my complaint previously submitted:
Dear Support Team,I was advised to contact you by Wael, from your Social Media Team. My husband and I just returned from New Zealand and we are deeply unsatisfied by our return flight - specially the 2 flights operated by other airlines. You already have the booking details with all information regarding our 3 flights.
First of all, our first flight from Queenstown to Melbourne (operated by Jetstar) was really bad in terms of services and standards. No proper food was served on the plane though it was dinner time when we boarded and we arrived starving at Melbourne. It is absolutely non acceptable that flights operated by other airlines should be operated by low cost companies when we bought full-price tickets!!!!
Then, as you well know, our Melbourne-Dubai flight got delayed in Dubai because of the heavy fog. I understand that your airline is not responsible for bad weather conditions but we request compensation for this overall 20-hour delay - 7-hour delay stuck in our Qantas without being able to move from our seats and then 13 hours waiting for our next flight in the airport.
We chose your airline because Emirates provided the best and shortest flights to and from New Zealand but our return turned into a real nightmare.We appreciated the efforts made by the assistance staff in Dubai to book us seats for another Dubai-Paris flight but there was clearly not enough staff to meet the demand in Dubai: at least 2 hours waiting in a line to get any information (and we were not the last ones in the queue so I bet some people even waited all afternoon).
We are looking forward to reading your answer and your compensation offer.